# Zenshield Help Centre | Setup & Support Setup guides, account answers and practical troubleshooting for Zenshield on Windows and Android. Website: https://zenshield.com/help Canonical URL: https://zenshield.com/help ## How can we help? Setup guides, account answers and practical troubleshooting for Zenshield on Windows and Android. 27 results [Account ## Accounts and sign-in Create or access your account in the app, separate sign-in from connection failures, and follow the right recovery or support route. ](https://zenshield.com/help/account-and-sign-in)[Account ## Requesting account deletion How to contact Zenshield about deleting account data, and why uninstalling the app is a separate action. ](https://zenshield.com/help/account-deletion)[Connection troubleshooting ## Android APK download will not finish Separate getting the APK file from installing it. Open Zenshield’s official Android download page again and use its current link. ](https://zenshield.com/help/android-apk-download-fails)[Connection troubleshooting ## VPN problems when Android switches networks Moving from Wi-Fi to mobile data changes the underlying connection. Identify which connection the phone is using now. ](https://zenshield.com/help/android-vpn-switching-networks)[Bandwidth sharing ## Consent and opting out Understand what sharing consent covers, when it happens, what to check about your network and how to withdraw from the exchange. ](https://zenshield.com/help/bandwidth-consent)[Help ## Check whether a browser extension is affecting your VPN Compare browser and app behavior, test extensions one at a time, and restore a working setup without weakening unrelated protections. ](https://zenshield.com/help/browser-extension-conflicts)[Help ## Why a website knows your location with a VPN Check browser location permissions, account details and IP-based geography to understand why a website still shows your real area. ](https://zenshield.com/help/browser-location-permissions)[Troubleshooting ## Troubleshoot a connection Diagnose a failed VPN connection step by step: test internet access, isolate setup or app-specific failures, and collect the details support needs. ](https://zenshield.com/help/connection-problems)[Help Centre ## Why does my DNS test show an unexpected provider? Investigate an unfamiliar resolver without assuming a leak. Check browser DNS settings, compare results and prepare a useful support report. ](https://zenshield.com/help/dns-results)[Help ## DNS server not responding: find the failing step Separate a DNS problem from a connection failure, compare devices and resolvers, and keep a path back to your original settings. ](https://zenshield.com/help/dns-server-not-responding)[Getting started ## Check your download source Check the real download hostname, recognize unsupported-platform offers, handle warnings and report suspicious copies without running them. ](https://zenshield.com/help/download-safety)[Help ## How to flush the DNS cache on Windows Clear Windows’ local DNS resolver cache, check whether it helped, and understand what this step does not reset. ](https://zenshield.com/help/flush-dns-windows)[Connection troubleshooting ## Hotel Wi-Fi login page will not open A guest network may require browser sign-in before it supplies ordinary internet access. Ask the venue for its network name and current sign-in procedure. ](https://zenshield.com/help/hotel-wifi-login)[Getting started ## Install the Android APK Install the official Android APK, handle source permissions safely, complete consent and sign-in, and resolve common installation stopping points. ](https://zenshield.com/help/install-android)[Getting started ## Install Zenshield on Windows Follow the Windows download, installation, account and consent steps, with clear guidance for warnings and a failed first connection. ](https://zenshield.com/help/install-windows)[Help ## How to lower ping: test the cause before changing settings Separate Wi-Fi delay, busy uploads and server distance, then compare the same game or call with useful latency observations. ](https://zenshield.com/help/lower-ping)[Help ## Android Private DNS: choose a setting and test it Find Android’s Private DNS setting, understand provider hostnames, and investigate connection problems after a DNS change. ](https://zenshield.com/help/private-dns-android)[Troubleshooting ## Send a useful support request Use a copyable support template, see a good example, and learn which device details and screenshots help without exposing private information. ](https://zenshield.com/help/report-a-problem)[Account ## How to stop bandwidth sharing Understand the difference between minimizing the app, fully closing it and withdrawing from the sharing exchange. ](https://zenshield.com/help/stop-bandwidth-sharing)[Account ## Uninstalling Zenshield Remove Zenshield through Windows or Android, verify the uninstall, and distinguish deleting a shortcut, an installer and your account. ](https://zenshield.com/help/uninstall)[Connection troubleshooting ## VPN says connected but websites do not load An app’s connected label and a successful browsing session measure different things. Copy the exact website error before changing anything. ](https://zenshield.com/help/vpn-connected-no-internet)[Connection troubleshooting ## IP checker shows the wrong location A location label attached to an IP address is a database result. Note whether the site used an IP lookup, browser location permission or an account preference. ](https://zenshield.com/help/vpn-ip-location-mismatch)[Connection troubleshooting ## One website does not work with the VPN If other sites work, preserve that useful distinction. Read and save the exact error, including any error code. ](https://zenshield.com/help/vpn-one-website-not-working)[Connection troubleshooting ## Connection feels slower with the VPN Start by naming the slow task. Try the task without the VPN and note what feels slow: starting, transferring, responding or staying connected.. ](https://zenshield.com/help/vpn-slow-connection)[Connection troubleshooting ## Video call breaks up while using a VPN A call can suffer from uneven delivery even when a speed test looks impressive. Name the symptom: delayed audio, missing sound, frozen video or a complete disconnect. ](https://zenshield.com/help/vpn-video-calls)[Connection troubleshooting ## Windows installer does not open Check what Windows did with the download before attempting installation again. Use the current link from the official Windows download page. ](https://zenshield.com/help/windows-installer-does-not-open)[Connection troubleshooting ## VPN stopped working after Windows woke up After a laptop wakes, first establish whether Windows has rejoined a working network. Check the current network name. ](https://zenshield.com/help/windows-vpn-after-sleep)