Zenshield Help Centre | Setup & Support
Setup guides, account answers and practical troubleshooting for Zenshield on Windows and Android.
Website: https://zenshield.com/help
Canonical URL: https://zenshield.com/help
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Setup guides, account answers and practical troubleshooting for Zenshield on Windows and Android.
27 results
[Account
Accounts and sign-in
Create or access your account in the app, separate sign-in from connection failures, and follow the right recovery or support route.
](https://zenshield.com/help/account-and-sign-in)[Account
Requesting account deletion
How to contact Zenshield about deleting account data, and why uninstalling the app is a separate action.
](https://zenshield.com/help/account-deletion)[Connection troubleshooting
Android APK download will not finish
Separate getting the APK file from installing it. Open Zenshield’s official Android download page again and use its current link.
](https://zenshield.com/help/android-apk-download-fails)[Connection troubleshooting
VPN problems when Android switches networks
Moving from Wi-Fi to mobile data changes the underlying connection. Identify which connection the phone is using now.
](https://zenshield.com/help/android-vpn-switching-networks)[Bandwidth sharing
Consent and opting out
Understand what sharing consent covers, when it happens, what to check about your network and how to withdraw from the exchange.
](https://zenshield.com/help/bandwidth-consent)[Help
Check whether a browser extension is affecting your VPN
Compare browser and app behavior, test extensions one at a time, and restore a working setup without weakening unrelated protections.
](https://zenshield.com/help/browser-extension-conflicts)[Help
Why a website knows your location with a VPN
Check browser location permissions, account details and IP-based geography to understand why a website still shows your real area.
](https://zenshield.com/help/browser-location-permissions)[Troubleshooting
Troubleshoot a connection
Diagnose a failed VPN connection step by step: test internet access, isolate setup or app-specific failures, and collect the details support needs.
](https://zenshield.com/help/connection-problems)[Help Centre
Why does my DNS test show an unexpected provider?
Investigate an unfamiliar resolver without assuming a leak. Check browser DNS settings, compare results and prepare a useful support report.
](https://zenshield.com/help/dns-results)[Help
DNS server not responding: find the failing step
Separate a DNS problem from a connection failure, compare devices and resolvers, and keep a path back to your original settings.
](https://zenshield.com/help/dns-server-not-responding)[Getting started
Check your download source
Check the real download hostname, recognize unsupported-platform offers, handle warnings and report suspicious copies without running them.
](https://zenshield.com/help/download-safety)[Help
How to flush the DNS cache on Windows
Clear Windows’ local DNS resolver cache, check whether it helped, and understand what this step does not reset.
](https://zenshield.com/help/flush-dns-windows)[Connection troubleshooting
Hotel Wi-Fi login page will not open
A guest network may require browser sign-in before it supplies ordinary internet access. Ask the venue for its network name and current sign-in procedure.
](https://zenshield.com/help/hotel-wifi-login)[Getting started
Install the Android APK
Install the official Android APK, handle source permissions safely, complete consent and sign-in, and resolve common installation stopping points.
](https://zenshield.com/help/install-android)[Getting started
Install Zenshield on Windows
Follow the Windows download, installation, account and consent steps, with clear guidance for warnings and a failed first connection.
](https://zenshield.com/help/install-windows)[Help
How to lower ping: test the cause before changing settings
Separate Wi-Fi delay, busy uploads and server distance, then compare the same game or call with useful latency observations.
](https://zenshield.com/help/lower-ping)[Help
Android Private DNS: choose a setting and test it
Find Android’s Private DNS setting, understand provider hostnames, and investigate connection problems after a DNS change.
](https://zenshield.com/help/private-dns-android)[Troubleshooting
Send a useful support request
Use a copyable support template, see a good example, and learn which device details and screenshots help without exposing private information.
](https://zenshield.com/help/report-a-problem)[Account
How to stop bandwidth sharing
Understand the difference between minimizing the app, fully closing it and withdrawing from the sharing exchange.
](https://zenshield.com/help/stop-bandwidth-sharing)[Account
Uninstalling Zenshield
Remove Zenshield through Windows or Android, verify the uninstall, and distinguish deleting a shortcut, an installer and your account.
](https://zenshield.com/help/uninstall)[Connection troubleshooting
VPN says connected but websites do not load
An app’s connected label and a successful browsing session measure different things. Copy the exact website error before changing anything.
](https://zenshield.com/help/vpn-connected-no-internet)[Connection troubleshooting
IP checker shows the wrong location
A location label attached to an IP address is a database result. Note whether the site used an IP lookup, browser location permission or an account preference.
](https://zenshield.com/help/vpn-ip-location-mismatch)[Connection troubleshooting
One website does not work with the VPN
If other sites work, preserve that useful distinction. Read and save the exact error, including any error code.
](https://zenshield.com/help/vpn-one-website-not-working)[Connection troubleshooting
Connection feels slower with the VPN
Start by naming the slow task. Try the task without the VPN and note what feels slow: starting, transferring, responding or staying connected..
](https://zenshield.com/help/vpn-slow-connection)[Connection troubleshooting
Video call breaks up while using a VPN
A call can suffer from uneven delivery even when a speed test looks impressive. Name the symptom: delayed audio, missing sound, frozen video or a complete disconnect.
](https://zenshield.com/help/vpn-video-calls)[Connection troubleshooting
Windows installer does not open
Check what Windows did with the download before attempting installation again. Use the current link from the official Windows download page.
](https://zenshield.com/help/windows-installer-does-not-open)[Connection troubleshooting
VPN stopped working after Windows woke up
After a laptop wakes, first establish whether Windows has rejoined a working network. Check the current network name.